Refund Policy

Effective Date: August 1st 2024 

Overview

At CGaaS.ai, we are committed to providing high-quality services to our users. We understand that sometimes circumstances may require a refund, and we strive to handle such requests fairly and promptly. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting them.

1. Subscription Plans

CGaaS.ai offers various Subscription plans, each billed on a monthly basis. Please review the terms associated with your specific Subscription plan carefully, as they contain important information about eligibility for refunds.

2. Refund Eligibility

Refunds are generally not available for any Subscription fees already paid. However, in certain circumstances, CGaaS.ai may offer refunds or credits at our sole discretion, including but not limited to:

• Technical Issues: If you experience persistent technical issues that are caused by the CGaaS.ai platform and are not resolved within a reasonable timeframe by our support team, you may be eligible for a refund.

• Incorrect Charges: If you are incorrectly charged or billed multiple times for the same service, we will promptly issue a refund for the erroneous charges.

• Service Not Delivered: If, due to a fault on our part, you are unable to access the CGaaS.ai platform or the services you have subscribed to, you may be eligible for a refund for the period during which the service was unavailable.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

• Change of Mind: If you decide to cancel your Subscription due to a change of mind or if you no longer wish to use the services provided, no refund will be issued for the remaining period of your Subscription.

• Partial Use: If you have used the CGaaS.ai platform for any portion of the billing cycle, no partial refunds will be issued for the remaining unused period.

• Promotional Offers: Refunds are not available for services purchased under promotional discounts or offers.

• Violation of Terms: If your account is terminated due to a violation of our Terms & Conditions, you will not be eligible for a refund.

4. Refund Process

To request a refund, please follow these steps:

• Submit a Request: Contact our customer support team at [Insert Email Address] with a detailed explanation of the issue, including your account information, the reason for the refund request, and any relevant documentation or screenshots.

• Review: Our support team will review your request and may contact you for additional information or clarification.

• Decision: We will inform you of our decision regarding your refund request within 10 business days. If approved, refunds will be processed and credited to the original payment method within 14 business days of approval.

immediately upon posting on our platform. We encourage you to review this policy periodically to stay informed of any updates.